FREQUENTLY ASKED QUESTIONS
You Asked, We Answered
Do you any questions needing answers? Then review some of them below and If your question was not answered, feel free to Contact Us. Click me to discover Fascinating Uses of Cannabis to your Health
HOW DO I REGISTER?
Register through our Sign Up page and fill out information box.
WHAT IS YOUR RETURN POLICY?
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
The Goods were purchased in the last 30 days
The Goods are in the original packaging
The following Goods cannot be returned:
The supply of Goods made to Your specifications or clearly personalized.
The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
DO YOU OFFER GIFT CARDS?
YES! If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
HOW DO I PLACE AN ORDER?
Q. How do I place an order with Carlimarijuanaonline? *Sorry minimum order $100.00*
A. Don’t worry! Ordering from us is easy. Follow these easy steps.
Register or sign in to your account.
Tour the shop to choose your desired products, next add them to the cart.
Continue to cart, review your items, double-check that they are correct, apply coupon codes. (apply FAQ10 towards your next order for 10% off)
Proceed to checkout, fill in the shipping address information for the order to be delivered (if a signature is required or specific delivery instructions) with the shipment, please leave a comment in the order notes.
Review the information. Click the “Place Order” button.
Provided after checkout is an invoice with your order number.
With the order number provided, send an Interac e-Transfer to Emtpaymentsca@gmail.com
*Use your ORDER # as your security question and GOGREEN for your security answer*
Please allow up to 24 hours for your E-transfer to be accepted (48 hours on weekends)
After accepting payment, a confirmation email will notify you. The order is then placed into processing while the items prepare for delivery.
Allow one business day to complete processing. Afterwards, you will receive an email with a tracking number to confirm your order is now out for delivery *Trace the parcel with the tracking number provided*
Any more further concerns, please feel free to reach out to our customer service team, where we will be happy to answer any questions.
HOW DO I CANCEL OR EDIT MY ORDER?
After we receive your order, if you wish to edit your order or address please contact us and we will happy to make the changes.
email at Carlimarijuanaonline@.com
You can also write to our Live chat Support Team (At the bottom of the page)
WHAT DO I DO IF I RECEIVE A WRONG PRODUCT?
Customer satisfaction is one of our main priorities. Please contact us, or speak with one of our live agents, and we will certainly resolve the problem.
DO YOU OFFER BULK OPTIONS?
Yes we do offer bulk
Browse our shop Bulk Cannabis category where you will find a very large and affordable selection.
If you would like to purchase a large order of bulk and would like to discuss a customer order and possible larger discount please contact us at bulk@carlimarijuanaonline.com
WHAT ARE THE PAYMENT OPTIONS?
We accept payments with Interac e-Transfer, Bitcoin, Gift Cards, Cash App and PayPal. If you have any questions regarding payments please Write to Our Live chat assistants.
HOW MUCH DOES SHIPPING COST?
$15 shipping fee applies to orders less than $200. All orders $200+ qualify for FREE shipping.
IS THERE A CHARGE FOR TAX?
No, all of our prices for products are final.
HOW WILL YOU PACKAGE MY ORDER?
We vacuum-seal all package eliminating any odor. In addition, we discreetly package every order for maximum privacy.
WHEN WILL YOU SHIP MY ORDER?
After receiving payment for your order, we will ship your package within 24 hours!
WHAT`S THE ESTIMATED TIME FOR DELIVERY?
Each order is sent with express shipping, ensuring you get your package within 24 - 48 hours.
DO YOU SHIP OUTSIDE CALIFORNIA?
Yes, We ship Worldwide including Africa
WHERE CAN I FIND MY TRACKING NUMBER?
You’ll receive an e-mail with your tracking number once FedEx, Envia Shipping and California Post receives your package. Please allow up to 24 hours for your tracking number to appear in their system.
WHERE CAN I CHANGE MY SHIPPING ADDRESS?
It’s simple, navigate to your account dashboard and click addresses. You can edit your details here.
PACKAGE NOT DELIVERED, CAN I GET A REFUND?
We do not offer refunds on parcels that are delivered. We only refund products that are lost in transit.